This is a working draft prepared for review by a licensed attorney. It has not been reviewed by one. Do not publish it, link to it from checkout, or rely on it as a binding agreement until it has been.
Every HIGHLIGHTED item is an unmade decision. Sections 5, 7, 12 and 13 carry the most legal weight and deserve the closest reading.
These Terms govern your use of FastForward, a browser extension that assists with charting in the Practice Fusion electronic health record. By creating an account or using FastForward, you agree to them. If you do not agree, do not use FastForward.
FastForward is provided by FastForward Engineering LLC, a Michigan limited liability company ("we", "us", "our"). "You" means the individual accepting these Terms and, where you use FastForward on behalf of a practice or employer, that organization as well — and you confirm you are authorized to bind it.
FastForward runs inside your Chrome browser and automates repetitive steps in Practice Fusion: applying note templates, entering diagnoses, and copying content from a previous encounter into the note you have open.
It performs actions you direct, on the record you have open, on your instruction. It does not practice medicine, does not make clinical decisions, and does not review, validate or correct anything it enters.
You need an account and an active subscription to use FastForward. You are responsible for the accuracy of your registration details and for keeping your password confidential.
Your account is for one person. You may not share your credentials, and FastForward permits one active session at a time — signing in on a second device signs the first out. Accounts may not be transferred, resold or shared among colleagues.
Tell us promptly if you believe your account has been accessed without your authorization.
FastForward is sold as a recurring subscription, billed in advance through Stripe on the plan you select. Subscriptions renew automatically at the then-current price until cancelled.
You may cancel at any time. Cancellation stops the next renewal; your access continues until the end of the period you have already paid for. We do not provide refunds for partial periods.
We may change pricing on notice of at least 28 days before it applies to your next renewal. Payment processing is handled by Stripe under its own terms; we do not receive or store your card details.
If a payment fails or a subscription lapses, FastForward stops working until the subscription is restored.
You remain fully and solely responsible for the content and accuracy of every medical record you create, edit or sign.
FastForward enters text and data on your instruction. It cannot verify that what it enters is clinically correct, complete, or appropriate for the patient in front of you. Template content, diagnosis selections and copied material come from configurations you control.
You agree to review every note before signing it. Signing a record is your clinical and legal act, and you must not rely on FastForward to have entered anything correctly. Do not use FastForward in any situation where an error in the record could go unreviewed.
Nothing FastForward does relieves you of any professional, licensing, documentation, coding or billing obligation.
FastForward is an independent product. We are not affiliated with, endorsed by, sponsored by, or connected to Practice Fusion or its owners, and Practice Fusion is a trademark of its respective owner.
FastForward works by interacting with the Practice Fusion interface as it exists at a given time. That interface can change at any time and without notice to us, and such a change can stop FastForward working or cause it to behave incorrectly. We repair such breakages as promptly as we reasonably can, but we cannot promise continued compatibility.
You are responsible for your own compliance with your agreements with Practice Fusion, including any terms governing automated interaction with its service.
FastForward operates within your browser. We do not receive, store, or transmit protected health information.
Patient information read from, or written into, a chart stays between your browser and Practice Fusion. It is not sent to our servers and we have no access to it.
What our servers do hold is limited to: your email address and password hash, your subscription status, your saved encounter templates and diagnosis sets, and your preference settings. Encounter templates are configurations you author. Do not put patient-identifying information into them.
Because we do not create, receive, maintain or transmit protected health information on your behalf, we do not act as a business associate as that term is used under HIPAA.
Subject to these Terms and an active subscription, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use FastForward for your own charting.
That is the entire grant. You receive no ownership of any kind.
You may not, and may not permit or assist anyone else to:
These restrictions survive termination of your subscription and of these Terms.
FastForward, including its software, interface, documentation, configuration data, name and branding, is our property and is protected by copyright and other laws. All rights not expressly granted in section 8 are reserved.
Any feedback you send us may be used without restriction or obligation to you.
FastForward depends on our servers and on Practice Fusion. We do not guarantee uninterrupted availability, and we may modify, suspend or discontinue any part of the service. Where we discontinue the service entirely, we will give reasonable notice and will not charge for periods after it ends.
FastForward requires an internet connection and periodically verifies your subscription. It will not function indefinitely offline.
FastForward is provided "as is" and "as available", without warranty of any kind. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.
We do not warrant that FastForward will be uninterrupted, error-free, compatible with any version of Practice Fusion, or that it will enter information correctly. We make no warranty of any kind regarding the clinical accuracy, completeness, or appropriateness of anything FastForward enters into a medical record.
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or relating to FastForward, on any theory of liability, even if advised of the possibility.
We will not be liable for any claim arising from the content of a medical record, including any error, omission, or inaccuracy in a note, diagnosis, or coding entry, or from any clinical, billing, licensing, or regulatory consequence of a record you created or signed.
Our total aggregate liability for all claims relating to FastForward will not exceed the amounts you paid us in the one month immediately preceding the event giving rise to the claim.
You agree to indemnify and hold us harmless from any claim, loss, liability, or expense (including reasonable legal fees) arising from your use of FastForward, the content of any medical record you create or sign, your breach of these Terms, or your violation of any law or third-party right.
You may stop using FastForward at any time by cancelling your subscription.
We may suspend or terminate your access immediately if you breach these Terms — in particular section 9 — if your payment fails, or if we reasonably believe your use creates risk to us, to other users, or to patient safety.
On termination your licence ends and you must stop using FastForward and remove it from your browser. Sections 5, 7, 9, 10, 12, 13, 14 and 17 survive.
We may update these Terms. Where a change is material we will give notice by email to the address on your account, at least 28 days before it takes effect. Continuing to use FastForward after that date means you accept the updated Terms; if you do not accept them, cancel your subscription before they take effect.
Each version carries a version number and effective date. We record which version you accepted, and when.
These Terms are governed by the laws of the State of Michigan, without regard to its conflict-of-laws rules.
Arbitration. Except as stated below, any dispute, claim or controversy arising out of or relating to these Terms or to FastForward — including its formation, interpretation, breach or termination — will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator. The seat of the arbitration will be Oakland County, Michigan, and judgment on the award may be entered by any court of competent jurisdiction.
You and we are each giving up the right to a trial in court and to a trial by jury. Arbitration is less formal than a lawsuit, discovery is more limited, and an arbitrator's award is subject to very limited review.
No class or representative proceedings. Claims must be brought in an individual capacity only. Neither you nor we may bring a claim as a plaintiff or class member in any class, consolidated, collective or representative proceeding, and the arbitrator may not consolidate the claims of more than one person or preside over any representative proceeding. If this paragraph is held unenforceable as to a particular claim, that claim — and only that claim — will be severed from the arbitration and brought in the courts identified below.
What arbitration does not cover. Either party may bring an individual action in small claims court. And notwithstanding anything above, we may seek injunctive or other equitable relief in court to stop or prevent a breach of section 9 (restrictions on use) or section 10 (our intellectual property), including unauthorized reverse engineering, circumvention of our licensing measures, or the development of a competing product. Seeking such relief is not a waiver of this section.
For any claim not subject to arbitration under this section, you and we submit to the exclusive jurisdiction of the state and federal courts located in Oakland County, Michigan.
[COUNSEL: confirm AAA vs JAMS, whether to add a 30-day opt-out window, and how arbitration fees are allocated]
These Terms, together with our Privacy Policy, are the entire agreement between us regarding FastForward. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.
FastForward Engineering LLC
4764 Dixie Highway
Waterford, MI 48329
manager@fastforwardclicker.com